Vacancy For Digital Banking Applications Specialist:
Job Code SBL-DB-002-79
Posted Date 11th January 2023
Application Deadline 25th January 2023
Position: Digital Banking Applications Specialist
Level: Senior Assistant/ Junior Officer/ Officer/ Senior Officer
Required No.: Few
Location: Kathmandu, Nepal
Department: Digital Banking (DB)
ELIGIBILITY CRITERIA:
Senior Officer Level
Minimum Bachelor’s Degree in the field of Information Technology/ Computer Science/ Computer Engineering with at least 4 years of related work experience Or
Master’s Degree in the field of Information Technology/ Computer Science/ Computer Engineering with at least 3 years of related work experience
Officer Level
Minimum Bachelor’s Degree in the field of Information Technology /Computer Science /Computer Engineering with at least 3 years of related work experience Or
Master’s Degree in the field of Information Technology/ Computer Science/ Computer Engineering with at least 2 years of related work experience
Junior Officer Level
Bachelor’s Degree with minimum 50% marks or CGPA 2.5 in the field of Information Technology/ Computer Science/ Computer Engineering with at least 2 years of related work experience
Senior Assistant Level
Bachelor’s Degree with minimum 50% marks or CGPA 2.5 in the field of Information Technology/ Computer Science/ Computer Engineering with at least 1.5 years of related work experience
Age Limit
Officer/ Senior Officer Level: Age not exceeding 40 years as on application deadline
Senior Assistant/ Junior Officer Level: Age not exceeding 32 years as on application deadline
JOB PROFILE:
- Responsible for providing technical support for the Bank digital applications (CRM, LMS, BPM, MIS/BI, CRIS, AML/CFT, SBL Website, FAMS/INV, Net Banking, HRIS, CCMS, BPC Smart Vista, SharePoint, eDMS etc.)
- Function as a liaison between Digital Banking vendor/service provider and the Banking Services Team for support and project delivery processes
- Identify and escalate issues with tickets on technical areas to ensure application/processes run smoothly and issues are resolved rapidly with root cause analysis (RCAs)
- Collaborate with Enterprise Project Management Office (EPMO) on new initiatives for channel and support all platform upgrades as needed
- Perform UAT & identify issues that affect system processes, and assist in correcting them; ensure compliance through testing and analysis, including testing support for maintenance releases, as well as larger project releases
- Remain updated on architecture, configuration and various system components (releases) for the Bank digital applications, including interfaces & dataflow of vendor components
- Support department audits and provide corrective action in a timely manner
- Maintain confidentiality of Bank customers
- Adhere to all regulatory requirements of the Bank
- Execution of any other assignments as advised by Senior Executives or immediate supervisor
REQUIRED JOB KNOWLEDGE AND EXPERTISE:
- Professional experience in retail/consumer banking application support function
- Professional experience working with APIs, UX flow, web & app based technologies. Preferred with analytics & problem solving skills
- Must be comfortable with development tools including C sharp & Java/Java script in Windows/Windows.net environment with a good understanding of overall architecture. Expert knowledge is not required.
- Knowledge of digital eco system including online/mobile banking technology
- Strong interpersonal & communication skills (verbal + written) with handling information confidentially and within compliance
- Good knowledge of Office 365 tools and able to present as per need.